Patients FAQ

Do videoDoc provide Referral letters for A&E?

Yes we do.  When a need for a referral to A&E is required our Doctors can provide the appropriate letter.  In line with the health (amendment) act of 1991 patients with a referral letter from an IMC registered doctor are not subject to the A&E charge of €100.  All videoDoc doctors are IMC registered.

For more information on the health (amendment) act of 1991 please follow the link – http://www.irishstatutebook.ie/eli/1991/act/15/enacted/en/html

Can videoDoc prescribe the contraceptive pill?

Yes. VideoDoc can prescribe the contraceptive pill. We can provide up to a 6 month repeat prescription if clinically appropriate.  It is recommended that all patients on the contraceptive pill have a face to face consultation with their GP every 12 months to have their BMI and Blood Pressure recorded, have a breast exam and ensure they are up to date with their smear tests.

If I'm abroad and get sick, can I still use my videoDoc service?

Yes, we are always here to help. This is one of the many handy benefits of videoDoc. If you fall ill while away, you can log into your account as normal and still see your doctor. In addition, we can send you a prescription to a pharmacy anywhere in Europe should you need one. How’s that for convenient?

Can I use videoDoc for my children?

Yes! The videoDoc service is ideal for younger patients between the ages of 2 and 16 years old. It’s important that they are registered as a dependant on a parent or guardian’s account and the main account holder will have to be present during the consultation. Anyone over the age of 16 should register for their own videoDoc account. We don’t recommend videoDoc online services for children under the age of two years.

What happens if I miss my consultation?

If you miss your consultation for any reason, please contact your Care Team who will help you to rearrange your appointment for another time.

What happens if I need to cancel my online appointment?

We understand that life can be hectic. You can cancel your consultation at any time prior to seeing a videoDoc doctor. All you have to do is contact your Care Team to request a refund.

Can my videoDoc doctor refer me to a consultant?

Our doctors can issue referrals for immediate care such as A&E but they don’t refer for diagnostic tests or secondary care.

Can I claim back the cost of my consultation with videoDoc from my health insurer?

It is always best to check with your insurance provider directly.

Does videoDoc provide a free service to those with medical cards or under 6s?

No, unfortunately we don’t offer free services to those with HSE issued medical cards or free services for children under the age of 6, but we have done our best to ensure our videoDoc services are both affordable and convenient for all our patients.

Can I request a sick note?

Yes, once the doctor deems it appropriate. We can issue you with a private sick certificate, we cannot provide a social welfare sick certificate (MC1 or MC2 forms).

Your sick note will be available to you in your personal discharge document. You will find this in your consultation history. If you prefer to have your sick note sent directly to your email our car team can accommodate this.

How long will I have to wait to see a doctor?

The doctor will typically begin your consultation in less than 10 minutes. A member of our Care Team will be in touch with you within around 5 minutes to advise you when you can expect your consultation with the doctor to start. You can also request a call back from the doctor at your own convenience.

Where are my videoDoc doctors based?

All doctors offering their medical services with videoDoc are based in Ireland, registered with the Irish Medical Council and have a minimum of three years of the IMC Specialist Register.

Can I get a receipt?

Yes, we will send the receipt directly to the email account you used when you registered with videoDoc.

Can I get a discount for more frequent doctor appointments?

Yes! We provide a convenient yearly subscription option for the use of videoDoc services for €75 per individual. Employers can also sign up for annual subscriptions for their employees for as little as €28 per person. *Terms and conditions apply including a fair usage policy of 7 appointments a year.

When can I access videoDoc and how much does it cost?

Our doctors are available every day, 7 days a week, Monday – Friday, 10am – 2pm & 4pm – 8pm // Saturday and Sunday, 10 am – 4pm, with consultations costing just €40.

Can I use videoDoc in an emergency situation?

If you find yourself in a life-threatening situation we advise you to call 999 immediately. videoDoc, like most Doctor services, is unable to treat conditions such as stroke symptoms, severe chest or abdominal pain, difficulty breathing, weakness or numbness.

Do I need to have health insurance to use videoDoc?

Not at all! videoDoc charges just €40 to see a doctor and there are no hidden charges or additional costs.

When to use videoDoc?

Our services are perfectly tailored for diagnosis and the treatment of most everyday illnesses. Our team of online doctors are also ready to help when: You need a prescription, When you are worried about a personal health problem, When you are in need of a referral for immediate treatment, When you are considering A&E for a non-emergency situation, When you are not comfortable talking to your own doctor about a personal issue, When your usual doctor is unavailable, When you’re travelling and in need of medical care abroad.

What can I use videoDoc for?

When you are feeling unwell, the last thing you want to do is have to wait for an appointment in a public waiting room amongst others who are feeling equally miserable. Or perhaps you simply need a repeat prescription or a Doctor’s note and don’t have the time to take out of your day. videoDoc gives you access to a Doctor online, within minutes, to offer a speedy diagnosis, peace of mind or a simple referral without ever having to leave home or the office.

What is videoDoc?

We believe there is a better way to deliver quality healthcare. That’s why we are proud to offer our patients access to videoDoc. It is a convenient, fast and more affordable way to get a consultation with Irish Medical Council-qualified doctors, with no appointment necessary – all via your mobile phone, computer or device. Our team of doctors are available to you, 7 days a week Monday – Friday, 10am – 2pm & 4pm – 8pm // Saturday and Sunday, 10 am – 4pm, and can work around your busy schedule to find a time that suits you best. You can access videoDoc online doctor service through the videoDoc app or online through www.videoDoc.ie